How can we help?
Rouve is built by one person. Write to us and a real person writes back — usually within 24 hours.
support@rouve.app
Bug reports, refund requests, feature ideas, or just a hello. Include your iOS version and Rouve build number and we'll get there faster.
Common questions
Generations, sync, unlocks, refunds.
Browse FAQ →Privacy & data
What Rouve stores, where, and why.
Read policy →Feature requests
Tell us what would make Rouve better.
Send an idea →Before you write
A few answers that cover most of what we hear from travellers.
I've used up my free generation. What now?
Unlock unlimited generations with a one-time €4.99 purchase — yours for good, across every Apple device on your iCloud account. No subscription, nothing to cancel later.
If you'd rather not, nothing is taken away: the lists you have already generated stay put, and you can keep adding, editing and checking off items by hand without limits.
My trips aren't syncing between devices.
Rouve uses iCloud. Check that you're signed in to the same Apple ID on both devices and that iCloud Drive is on in Settings.
If sync seems stuck, force-quit Rouve and reopen it — iCloud retries on relaunch. Still stuck? Email us with both device names and the trip that's missing.
A list failed to generate, or is taking too long.
Generation normally takes 4–6 seconds and needs a working connection — the list is built on our server, not on your device. On weak or captive networks, hotel and airport Wi-Fi being the usual culprits, the request can stall.
Switch to mobile data or another network and try again. If it keeps failing, email us the destination and dates you were using and we'll take a look. What Rouve does with those details is set out in our privacy policy.
I'd like a refund for the unlock.
App Store purchases are handled by Apple. Request a refund at reportaproblem.apple.com — it usually takes 24–48 hours.
If something went wrong on Rouve's side, write to us anyway and we'll help.
I restored my phone and lost my unlock.
Open Rouve, go to Settings → Restore purchases. As long as you're signed in to the Apple ID that bought the unlock, it returns within a few seconds.
How do I delete all my data?
From inside Rouve: Settings → Delete Account. That clears everything on the device and queues a delete to your iCloud container.
Uninstalling Rouve removes everything on the device; iCloud copies are cleared automatically by Apple per your iCloud settings.
The list doesn't feel right for my trip.
Try adding more detail when creating the trip — trip type, duration, and activities all help Rouve build a better list.
If you keep getting odd results, send us the trip details and we'll take a look.
Useful details
Handy to include when you write to support.